Consumer protection
In September 2019 the travel company Thomas Cook declared bankruptcy. The Cabinet decided today that customers should not be left with the financial losses caused by the bankruptcy.
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Many purchasers of package deals fear for their money after Thomas Cook declared bankruptcy
Photo: imago images/Jan Eifert
The German government intends to make good damage that is not otherwise compensated. This is a sign for consumer protection and aims to prevent countless lawsuits.
Federal Minister of Justice Christine Lambrecht said, "Customers rightly believed that the risk coverage certificate covered them against any bankruptcy on the part of the travel company. They could not have foreseen that the total insurance cover would be inadequate."
There is still a great deal that is unclear about the claims of customers. This is why the government did not want to leave customers, travellers "alone in this uncertain situation, we don’t want to leave them standing in the rain, but rather we, the government want to stand up for these claims and enforce them," said Christine Lambrecht.
Currently customers do not need to do anything. The German government will inform them about the next steps at the start of 2020.